[en] Marketing -#- 010 - Business Loss Survey -- Online Survey

[en] Marketing -#- 010 - Business Loss Survey

We are interested in learning why you selected another vendor and what we could have done differently, if anything, to gain your business.Your feedback is extremely valuable and will be used to improve our process, products and service offerings in the future.

Please select your job title

Executive (Vice President, General Manager, Chairman, etc.)

Senior Director or Director

Senior Manager or Manager

Individual Contributor

Other (Please specify)

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Which of the following best describes your role in selecting a vendor?

Determine requirements

Define specifications

Evaluate possible solutions

Approve expenditures

None of the above

Other, please specify

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Which of the following best describes your role in purchasing product/service?

I am the sole decision maker

I am a major influencer

I participate with other(s) in making these decisions

I have little or no role in these decisions

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How many vendors, other than COMPANY, did you consider during your search?

None/Only considered COMPANY

5 or more

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Which vendor did you chose to be partners with?

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Did the vendor you select offer the lowest bid?

Yes

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What was the price of the winning bid (in US dollars)?

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Based on your vendor evaluations, what would you consider the biggest strength and weakness of the VENDOR YOU SELECTED?

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Based on your vendor evaluations, what would you consider the biggest strength and weakness of COMPANY?

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Please rate the Sales Organization of the VENDOR YOU SELECTED on the following:

	Unacceptable	Somewhat Unacceptable	Average	Very Good	Outstanding
Sales person’s availability
Sales person’s responsiveness
Sales person’s presentation/demo skills
Sales person’s understanding of your business needs
Sales person’s ability to propose a proper solution to you
Price of solution proposed
Overall performance of the sales organization

This field is required.

Vendor Selection

Please rate the VENDOR YOU SELECTED

Please rate the Professional Services of the VENDOR YOU SELECTED on the following:

	Unacceptable	Bad	Average	Very Good	Outstanding
Services Representative’s availability
Services Representative’s responsiveness
Services Representative’s knowledge of your business

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Please rate the Product of the VENDOR YOU SELECTED on the following attributes:

	Unacceptable	Very Bad	Average	Very Good	Outstanding
Features and functionality
Perceived ease of use
Ability to create reports that meet your unique needs
Overall perception of the product

This field is required.

Please rate [COMPANY]

Please rate COMPANY’s Sales Organization on the following:

	Unacceptable	Very Bad	Average	Very Good	Outstanding
Sales person’s availability
Sales person’s responsiveness
Sales person’s presentation/demo skills
Sales person’s understanding of your business needs
Sales person’s ability to propose a right solution to you
Clarity of our proposal/statement of work
Price of solution proposed
Overall performance of the sales organization

This field is required.

Please rate COMPANY’s Professional Services on the following:

	Unacceptable	Very Bad	Average	Very Good	Outstanding
Services Representative’s availability
Services Representative’s responsiveness
Services Representative’s knowledge of your business

This field is required.

Please rate COMPANY's Product on the following:

	Unacceptable	Very Bad	Average	Very Good	Outstanding
Features and functionality
Perceived ease of use
Flexibility to create reports that meet your unique needs
Overall perception of the product

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Please share your suggestions on how we can improve our sales process and how we portray our company?

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What could COMPANY have done differently, if anything, to gain your business?

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How likely would you be to consider using COMPANY as your vendor again in the future?

Extremely Unlikely

Somewhat Unlikely

Neutral

Somewhat Likely

Extremely Likely

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Thank you again for providing this very important feedback to us.

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