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[en] Customer Evaluation -#- 002 - Customer Satisfaction with Customer Service
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Thank you for addressing our customer support. Please take a few minutes to tell us your level of satisfaction with our work and the way we tried to solve your problem.
How satisfied are you with our company customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If you are dissatisfied, why?
This block is required.
What was the reason for contacting our customer service?
Problem with product/service
Did not receive product/service
Unable to order product/service
Problem on website
Needed more information
Other, please specify:
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Rate our company response and resolution time in the following areas:
Excellent
Good
Neutral
Poor
General issues
Technical issues
Emergency issues
Maintenance issues
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What is the most preferrable method for you to contact us?
By phone
E-mail
Fax
Web chat
Other, please specify:
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How many times did you contact support before your situation was resolved?
1
2
3
4
5 or more
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About how long did it take to get the problem resolved?
Immediate resolution
Less than a day
Between 1 and 2 days
Between 3 and 6 days
A week or more
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Were you satisfied with the resolution of the problem?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If no, why not?
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Rate your satisfaction with the support personnel regarding the following features:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Knowledge and competence
Managing your needs/requests
Professionalism
Courtesy
Friendliness
Willingness to help
Overall performance
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Our company's representatives have contacted you:
Too often
Often
Sometimes
Rarely
Never
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What could we do to improve our customer service?
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Please submit your contact information if you have any additional questions and would like us to contact you.
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