[en] Other -#- 002 - Airline Passenger Survey -- Online Survey

[en] Other -#- 002 - Airline Passenger Survey

Thank you for using [AIRLINES] services. In order to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling.

Gender:

Male

Female

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Age group:

20 and younger

21-25

26-35

36-45

46-55

56-65

66 and older

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Which of the following describes you best?

Student

Employed

Homemaker

Retired

Volunteer

Not Employed

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How often do you fly on commercial airlines?

Once a week or more

2-3 times a month

Once a month

7-10 times a year

3-6 times a year

A few times a year

Once a year or less

First commercial flight

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Please tell us how important each of the following was in making your decision to choose [AIRLINES]:

	Very important	Somewhat important	Neutral	Not at all important
[AIRLINES] departure and/or arrival time was more convenient
[AIRLINES] flight had fewer stops or better connections
[AIRLINES] air fare was better
[AIRLINES] frequent flyer program
[AIRLINES] inflight services are better (meals, movies, flight attendants, etc.)
[AIRLINES] ground services are better (ticketing, baggage handling, check-in, etc.)
Personal preference for [AIRLINES])
Travel agent/Company travel department recommendation of [AIRLINES]
Aircraft preference

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Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:

	Yes	No	Not sure
I was planning this trip to this destination at this time regardless of the fare
I was planning this trip on another airline, but switched to [AIRLINES] because of the fare
I was planning this trip with no particular airline in mind and selected [AIRLINES]) because of the fare
I was planning a trip to another destination, but switched to this destination because of the fare
I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare
I was planning to drive or take the bus/train to this destination, but decided to fly because of the fare
I was not planning to take this trip at all, but decided to go because of the fare

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For each of these areas that you used at the airport, please indicate how long you waited in line:

	Didn't Use	No Wait	0-5 min.	6-10 min.	11-20 min.	20+ min.
Aircraft boarding
Boarding gate counter
Security check point
Express baggage/seat check-in counter
Ticket counter
Curbside baggage check

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What of the following best describes the nature of your trip? (Check all that apply.)

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Please rate the airport services at [AIRLINES] with regard to the aspects listed below:

	Excellent	Good	Poor	Bad
Ease of finding the ticket counter at the airport
Wait time for check-in
Cleanliness of gate waiting area
Waiting time for baggage at my destination

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Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:

	Excellent	Good	Poor	Bad
Friendliness of customer staff
Professionalism of ticket counter and gate staff
Clarity of boarding announcements
Professional appearance of customer staff

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Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:

	Excellent	Good	Poor	Bad
Availability of flight attendants to assist the passengers
Courtesy of flight crews
Professional appearance of flight crews
Pilot's communication with passengers during flight
Quality of food during the flight
Quality of beverages during the flight
Overall service level

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Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:

	Excellent	Good	Poor	Bad
Space for luggage storage
Comfort of seating
Seating arrangement of aircraft
Cleanliness of aircraft
Noise level of aircraft

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In what ways do you feel [AIRLINES] could better meet your travel needs?

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